1. Who We Are
Oket (accessible at oket.asia) is an online sports betting and casino platform operated under a valid gaming licence. We serve users across the Philippines and take pride in delivering a secure, fair, and enjoyable gaming experience to every kabayan who signs up. When you use Oket, the company acts as the data controller responsible for your personal information.
2. What Information We Collect
We collect different types of information depending on how you interact with Oket. Here's a breakdown:
a) Registration and Account Information
When you create an Oket account, we collect your full name, date of birth, home address, email address, mobile number, and a copy of a valid government-issued ID (for KYC/verification purposes). This information is required to confirm your identity and comply with anti-money laundering (AML) regulations.
b) Financial and Transaction Data
To process deposits and withdrawals via GCash, Maya, GrabPay, Coins.ph, InstaPay/PESONet, BDO/BPI/UnionBank online banking, or Visa/Mastercard, we collect payment-related details including account numbers, transaction references, and transaction histories. We do not store your full card or e-wallet credentials — these are handled by secure, encrypted payment gateways.
c) Gameplay and Behavioural Data
We collect information about how you use Oket — including pages visited, games played, bets placed, and time spent on the platform. This data helps us improve the user experience and identify any unusual activity that may indicate problem gambling or fraud.
d) Device and Technical Data
This includes your IP address, browser type, device model, operating system, and session cookies. We use this to ensure platform security and provide a consistent experience across devices.
e) Communications Data
If you contact our customer support team via live chat, email, or phone, we may record and store those conversations for training, quality assurance, and dispute resolution purposes.
Quick Note: We only collect information that is genuinely necessary to provide our services. We don't ask for more than we need, and we never share it without a valid reason.
3. How We Use Your Information
Oket uses the personal data we collect for the following purposes:
- Account setup and verification — to confirm your identity and prevent underage gambling
- Processing transactions — to handle deposits, withdrawals, and bonus payouts
- Customer support — to respond to your enquiries and resolve account issues
- Security and fraud prevention — to detect and investigate suspicious activity
- Regulatory compliance — to meet AML, KYC, and data privacy obligations
- Service improvements — to analyse user behaviour and enhance platform features
- Marketing communications — to send you relevant promotions (only with your consent)
- Responsible gaming — to monitor for signs of problem gambling and intervene when appropriate
4. Legal Basis for Processing
Under the Philippine Data Privacy Act (RA 10173) and general data protection principles, Oket processes your data on the following legal grounds:
- Performance of a contract — processing is necessary to provide our services to you
- Legal obligation — to comply with gaming regulations, AML laws, and tax requirements
- Legitimate interests — to protect our platform, prevent fraud, and improve our services
- Consent — for marketing communications and optional data sharing
5. Cookies and Tracking Technologies
Oket uses cookies and similar tracking technologies to improve your browsing experience. Cookies are small text files stored on your device. Here's how we use them:
- Essential cookies — required for the site to function (e.g., keeping you logged in)
- Analytics cookies — help us understand how users navigate the site
- Preference cookies — remember your settings and language preferences
- Marketing cookies — used (with consent) to show you relevant promotions
You can manage your cookie preferences through your browser settings at any time. Note that disabling essential cookies may affect the functionality of the Oket platform.
6. How We Share Your Data
We do not sell or rent your personal information. However, we may share it with the following third parties under strict confidentiality agreements:
- Payment processors — to facilitate deposits and withdrawals
- KYC/identity verification providers — to confirm your identity documents
- Regulatory authorities — such as gaming regulators and the National Privacy Commission, when required by law
- IT and cloud service providers — who host and maintain our platform infrastructure
- Fraud prevention services — to detect and block suspicious activity
All third parties we work with are required to protect your data in accordance with applicable Philippine privacy laws and our internal data sharing agreements.
Important: Oket will never share your data with advertisers, third-party marketers, or unrelated businesses. If we are required by a court order or regulatory authority to disclose your data, we will notify you unless prohibited by law.
7. Data Security
Protecting your privacy means protecting your data with the best available tools and practices. At Oket, we implement:
- AES-256 encryption for all stored sensitive data
- SSL/TLS encryption for all data transmitted between your device and our servers
- Two-factor authentication (2FA) options for your account
- Regular security audits and penetration testing
- Strict internal access controls — only authorised staff can access user data
- Real-time monitoring for abnormal login activity or transaction patterns
While no system is 100% immune to breaches, we continuously invest in our security infrastructure to stay ahead of threats. In the unlikely event of a data breach, we will notify affected users and the National Privacy Commission within 72 hours, as required by law.
8. Data Retention
Oket retains personal data for as long as necessary to fulfil the purposes described in this Privacy Policy, or as required by law. Specifically:
- Account data — retained for the lifetime of your account plus 5 years after closure (for AML compliance)
- Transaction records — retained for at least 5 years per BSP and AMLC guidelines
- Support communications — retained for 2 years from the date of the last interaction
- Marketing consent records — retained until you withdraw consent
When data is no longer needed, it is securely deleted or anonymised so it can no longer be linked back to you.
9. Your Rights as a Data Subject
Under the Philippine Data Privacy Act, you have the following rights regarding your personal information at Oket:
- Right to be informed — to know what data we collect and how it's used
- Right to access — to request a copy of the personal data we hold about you
- Right to rectification — to correct inaccurate or outdated information
- Right to erasure — to request deletion of your data (subject to legal retention obligations)
- Right to object — to opt out of certain types of processing, including direct marketing
- Right to data portability — to receive your data in a machine-readable format
- Right to lodge a complaint — to raise a concern with the National Privacy Commission
To exercise any of these rights, contact us at support@oket.asia. We will respond within 15 business days.
10. Children's Privacy
Oket is strictly an 18+ platform. We do not knowingly collect personal data from individuals under 18 years of age. If we discover that a minor has registered an account, we will immediately suspend the account and delete all associated data. If you believe a minor has registered using false information, please contact our support team right away.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we do, we'll update the "Last Updated" date at the top of this page and, for significant changes, notify you via email or an in-platform notification. We encourage you to review this page periodically to stay informed about how Oket is protecting your data.
12. Contact Our Data Privacy Officer
If you have any questions, concerns, or requests related to this Privacy Policy or how Oket handles your personal data, you can reach our Data Privacy Officer at:
You also have the right to contact the National Privacy Commission (NPC) of the Philippines if you feel your data privacy rights have been violated.
